FAQs

  • What is Qhue?
    Qhue is a New York-based luxury fragrance brand that celebrates the art of scent-making. We craft high-quality, culturally rich products inspired by the diversity and creativity of the city, offering both personal and home fragrances.

    How to pronounce Qhue?

    Qhue is pronounced as "kyoo" (similar to the word "cue"). It’s simple, elegant, and memorable!

    Where are Qhue products made?
    All our fragrances are thoughtfully developed in New York, blending global inspiration with local artistry.

    What makes Qhue different from other fragrance brands?
    Qhue combines innovative formulations with timeless craftsmanship, offering versatile scents that resonate with emotions and elevate personal and home experiences.

  • What is the difference between a Extrait De Parfum and a Eau De Parfum?
    At Qhue New York, both our Eau de Parfums and Extrait de Parfums are crafted by founder and perfumer Quentin Hernandez, but they are designed to offer two distinct fragrance experiences.

    Our Eau de Parfums are formulated at 20% fragrance concentration, creating a scent that is vibrant, expressive, and perfect for everyday wear. They offer excellent longevity while maintaining an airy, versatile character that evolves beautifully throughout the day.

    Our Extrait de Parfums are formulated at 40% fragrance concentration—twice the concentration of our Eau de Parfums. This creates a richer, more immersive fragrance experience with enhanced depth, complexity, and exceptional longevity. Rather than projecting loudly, our extraits are designed to wear like a second skin, revealing nuanced facets over time for a more intimate and luxurious scent journey.

    Whether you choose an Eau de Parfum or an Extrait de Parfum, every Qhue fragrance is created with the same philosophy: fragrance as an extension of identity. The difference lies in the intensity, richness, and the way each composition unfolds on the skin.

    What is a Parfum de Extrait? Extraits are the most concentrated form of fragrance, containing the highest percentage of aromatic compounds. Ours have 40% fragrance concentation. This concentration gives it a rich long lasting scent with minimal alcohol content. It last on skin typically 6-8 hours and on clothing will last all day.

    What sizes are your products available in?
    Our Parfums are available in 50mL & 100ml bottles, our candles are 12oz and our volcanic reed diffusers come in varying sizes (Small 200ml & Large 250ml). Specific details can be found on each product page.

    Are Qhue products cruelty-free?
    Yes, all Qhue products are cruelty-free, and we do not test on animals.

    Are your products vegan?
    No. While most of our ingredients are plant-based or synthetic compounds, some Qhue fragrances contain ambergris, a traditional perfumery ingredient of animal origin. As a result, we do not market our fragrances as vegan.

    Our focus is on creating exceptional fragrances using the finest ingredients available while maintaining the highest standards of quality and craftsmanship. If you're looking for a fragrance that does not contain ambergris or other animal-derived materials, we'd be happy to recommend suitable options from our collection

  • How can I place an order?
    You can place an order directly on our website, www.qhuelifestyle.com, or www.qhuenewyork.com Simply add your desired items to your cart and proceed to checkout.

    Can I modify or cancel my order after placing it?
    Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team at info@qhuelifestyle.com as soon as possible.

    Do you offer gift-wrapping services?
    All of our products arrive in our luxurious black gift boxes with our branded ribbon detail.

  • Where do you ship?
    We Ship World Wide

    What are your shipping fees?
    All orders in the USA have free ground shipping, if you want express the cost will depend on your location.

    International shipping is free for orders over $300 if less than $300 rates Depends on your location and the total weight of your order.

    How long does shipping take?

    • Domestic: 3-7 business days

    • International 1-2 weeks


      Expedited shipping options are also available at checkout.

    Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email.

    *Any applicable duties and taxes are the sole responsibility of the customer

  • What is your return policy?
    We accept returns on unopened products within 30 days of purchase. For detailed instructions, visit our Returns Policy page.

    Can I exchange a product?
    Exchanges are accepted for unused items in their original packaging. Please contact our support team for assistance.

    What should I do if my product arrives damaged?
    If your product arrives damaged, please email us at info@qhuelifestyle.comwith your order number and photos of the damage within 48 hours of delivery.

    Please note we only accept returns of unopened products. If you are returning an unopened product, you will receive a total refund minus shipping and handling fees.

  • Are Qhue products sustainable?
    We are committed to sustainability. Our packaging is recyclable, and we source ingredients responsibly to minimize our environmental impact.

    What ingredients do you use in your fragrances?
    We use a combination of natural and synthetic ingredients to create complex, high-quality fragrances. Each product page includes a detailed note breakdown.

    Are your candles made with clean ingredients?
    Yes, our candles are made with a clean-burning wax blend and are free from harmful chemicals.

  • How should I store my Qhue fragrances?
    All of our fragrances are sold with our cement vessels that protect the fragrance however to maintain the integrity of your fragrance, store it in a cool, dry place away from direct sunlight or extreme temperatures.

    How long do your fragrances last?
    Our Parfums are long-lasting due to their high concentration of fragrance oils, offering all-day wear when applied to pulse points and clothing.

    Can I refill my fragrance bottle?
    We are exploring refill options to support sustainability. Sign up for our newsletter to stay updated.

  • How can I contact Qhue for additional questions?
    You can reach us via:

    • Email: info@qhuelirfestyle.com

    • Social Media: Follow us on [Instagram/Facebook/etc.]

    Do you have a physical store or showroom?
    Currently, we operate online and through select retail partners, including luxury boutiques and hotels like The Standard and The Edition.

    Do you offer fragrance consultations?
    Yes, we provide personalized consultations to help you select the perfect fragrance. Contact us for more information.